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Privacy Policy

RoyalConnect App by Royal Insurance Company

Last Updated: January 13, 2026

Introduction

Royal Insurance Company ("RIC", "we", "us", or "our") operates the RoyalConnect mobile application (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App and the choices you have associated with that data.

We use your data to provide and improve the App. By using the App, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected

Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Name, address, and contact information
  • Government-issued identification numbers (for policy verification)
  • Policy information and insurance history
  • Payment information (processed through secure third-party providers)
  • Device information and usage data
  • Claims information and supporting documentation

Usage Data

We may also collect information on how the App is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (IP address), device type, operating system, App version, the pages of our App that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Location Data

With your permission, we may collect and process information about your device's location ("Location Data"). We use this data to provide features of our App, such as locating nearby service providers for claims processing. You can enable or disable location services when you use our App at any time through your device settings.

Use of Data

Royal Insurance Company uses the collected data for various purposes:

  • To provide and maintain our App and services
  • To notify you about changes to our App or services
  • To allow you to participate in interactive features of our App when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our App
  • To monitor the usage of our App
  • To detect, prevent and address technical issues
  • To fulfill our legal and regulatory obligations
  • To process insurance claims and policy management

Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

All data transmission between the App and our servers is encrypted using SSL/TLS technology. We use industry-standard encryption for data at rest and in transit. Access to personal data is restricted to authorized personnel who require it to perform their job functions.

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please use our Contact & Data Inquiry Form or contact our Data Protection Officer at privacy@ric-insurance.com.

Third-Party Services

Our App may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our App does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: